Hi All!
I have just taken over customer success for a new company. They just implemented Gainsight last year and it is just getting off the ground. The renewal is quite an uptick in price and my boss wants to split cs software between Gainsight for our enterprise clients and Custify for our SMB. We have a LOT more SMB, which I understand makes it expensive, but the idea of two separate tools sounds like a nightmare to me. Has anyone had experience doing it this way? I definitely don't want them to get rid of Gainsight altogether…
Thoughts?