Churn Zero vs Gainsight vs other

Molly Henson

Hi all! 

Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. 

Really keen to understand people's opinions. For context, we use the following systems at the moment  - 

- Zendesk
- Salesforce
- Salesforce Marketing Cloud 
- Tableau
- Zuora 

Whatever nuggets of insight you can add would be much appreciated e.g. implementation time, support after implementation, risks, headcount addition, what you would do differently if you had to implement again etc etc. 

Cheers!