Churn Zero vs Gainsight vs other

Molly Henson
Molly Henson Member Posts: 3 Navigator
First Anniversary
edited June 2021 in CS Technology
Hi all! 

Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. 

Really keen to understand people's opinions. For context, we use the following systems at the moment  - 

- Zendesk
- Salesforce
- Salesforce Marketing Cloud 
- Tableau
- Zuora 

Whatever nuggets of insight you can add would be much appreciated e.g. implementation time, support after implementation, risks, headcount addition, what you would do differently if you had to implement again etc etc. 



  • Numrah_Irfan
    Numrah_Irfan Member Posts: 7 Contributor
    First Comment First Anniversary Photogenic
    edited June 2021
    Hi Molly - I am in a very similar boat (our integrations requirements are different), but also in assessment phase. Thanks for the asking the question.
  • Rachel Provan
    Rachel Provan Member Posts: 17 Thought Leader
    First Anniversary First Comment GGR Blogger 2022 Name Dropper
    edited June 2021
    Hi Molly,

    You might want to check out Totango. They have some good functionality and integrate with zen desk and salesforce. I feel like they have more similarities to Gainsight than churn zero or custify.