Who has CS ops?

Rachel Provan
Rachel Provan Member Posts: 17 Thought Leader
Second Anniversary 10 Comments GGR Blogger 2022 Name Dropper

I have convinced my boss that as we scale our team, we need to hire a CS Operations person. I want to have them help with execution for process improvement and data forecasting. Has anyone hired for this before?  I know it's a relatively new segment. I'd love to know what the interview process looked like and any advice you may have.