SLA's

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Catherine Boland
Catherine Boland Member Posts: 1 Navigator
First Anniversary
edited July 2021 in Digital CS (Engagement Programs)
Hi All

I'm being tasked with suggesting internal SLA's for our customer segments before we start acquisition. Does anyone have any templates or links to guidance they would recommend?

Thanks in advance!

Catherine
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  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    First Comment Photogenic First Anniversary
    edited July 2021
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    Hi Catherine,

    Can you share in what moments you want SLAs? What activities or tasks, are these customer SLAs or internal?

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