Catherine Boland
Catherine Boland Member Posts: 1 Navigator
First Anniversary
Hi All

I'm being tasked with suggesting internal SLA's for our customer segments before we start acquisition. Does anyone have any templates or links to guidance they would recommend?

Thanks in advance!



  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    100 Comments Second Anniversary Photogenic
    edited July 2021
    Hi Catherine,

    Can you share in what moments you want SLAs? What activities or tasks, are these customer SLAs or internal?