Realizing value for long term clients

Laurie Barlev
Member Posts: 17 Thought Leader





Hello CS Experts.
I am working on developing success plans and primary objectives for the buildout of my Success team. I understand how early in the tenure of a client there would be several key objectives that can be realized over a year or more.
However, what do you do in terms of identifying and measuring success once a client has been live on your system for several years and/or using your system fully? How do the objectives of the success plan evolve once the client is a more mature user of the product?
Thank you for your help.
Sincerely,
Laurie
I am working on developing success plans and primary objectives for the buildout of my Success team. I understand how early in the tenure of a client there would be several key objectives that can be realized over a year or more.
However, what do you do in terms of identifying and measuring success once a client has been live on your system for several years and/or using your system fully? How do the objectives of the success plan evolve once the client is a more mature user of the product?
Thank you for your help.
Sincerely,
Laurie
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