Realizing value for long term clients

Laurie Barlev

Hello CS Experts.

I am working on developing success plans and primary objectives for the buildout of my Success team. I understand how early in the tenure of a client there would be several key objectives that can be realized over a year or more.

However, what do you do in terms of identifying and measuring success once a client has been live on your system for several years and/or using your system fully? How do the objectives of the success plan evolve once the client is a more mature user of the product?

Thank you for your help.

Sincerely,
Laurie