Game planning for a call after a churn notice

LeahRutz · 2021-07-23T17:50:00+00:00

After a customer gives churn notice, I generally schedule a call to get feedback on their experience with our products and team, understand the reason for churn, see if there's any way to save all or some of the business, and/or go over next steps for offboarding. If the customer has been largely unresponsive so you can…

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