Need guidance with CRM selection

Amit Kumar
Amit Kumar Member Posts: 12 Thought Leader
edited July 2021 in CS Technology
Hi team,

I am building a CS team from ground up. The question is which CRM will fit our needs. Sales & marketing is already using Hubspot.

I am looking for something which is a combination of (Sales flow & Case management from Salesforce + CS playbook automations from Churnzero or Gainsight)

Primary focus is on CS playbook automations & Case management.

Please share your thoughts and ideas.

Amit Kumar


  • Shaw Li
    Shaw Li Member Posts: 3 Seeker
    edited September 2021
    Curious @Amit Kumar if you made a decision on where to go, especially why may be you didn't decide to just use Hubspot?