Where do you draw the line between automation & interaction?
Our company is aiming to go international and is focusing on how to improve our product and processes to have more no-touch sales. How does Customer Success fit into SAAS no touch? Where do you draw the line between automation and interaction?
There's a lot of discussion on here about creating Success Plans with customers, mapping out goals with customers, having QBR's etc.
Are these processes that you implement for all customers? Or are these mainly aimed at Enterprise level customers?
I would love to hear how these processes are implemented for different companies and what level of interaction you have with smaller customers compared to the larger ones.
Looking forward to hearing from you,
Looking forward to hearing from you all,
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