Customer Satisfaction Questions to measure CSM performance/effectiveness

Andrew Szmytka
Andrew Szmytka Member Posts: 2 Navigator
First Anniversary
edited August 2021 in CS Org Conversations

Hi There, 

As a leader of my CS function, I want to revamp how I check in with our customers from an executive sponsor perspective but also to check in on how the CSM is performing with the customer. 

This may touch on general service, EBR, understanding of business, depth of relationship etc. 

I thought to myself this would be a good place to ask. 

Has anyone developed a set of questions designed specifically to check in on CSM performance?