Unique CSM offerings?

Chris Dizon

Hello GGR Community

With in the last few years, my organization has transitioned to a Customer Success / Subscription model.   My small CSM team comes across many clients who are unresponsive to our hightough outreach efforts.  This is partially due to accessible nature of our product as it is known for being easy to learn (self onboarding) and many of our clients have been using it for years prior to our transition to Customer Success/Subscription. 

With the hopes of increasing our engagement with these customers, we are developing more Hightouch Customer Success offerings that will appeal to the client gatekeepers and or their client user base.   What unique CSM offerings does your team provide that both helps establish a CS foot in the door and also provides good value to the customer?

Thank you all