Onboarding Packages - creating multiple packages for new customer onboarding
Seeker 
Hi GGR community!
We are in the process of building tiered onboarding packages that will be available to our customers during the Sales process. The goal is to help set appropriate expectations and boundaries with customers about what they will receive during onboarding, while also justifying the associated price we charge for onboarding.
Currently, we only offer a single paid option or self-guided onboarding experience and that will not support our scaling efforts.
Has anyone built onboarding packages? If so, what did you include in the packages - set number of Implementation Manager hours, # of Professional Services hours, type of Support, duration of total onboarding support?
Thank you!
Mike
We are in the process of building tiered onboarding packages that will be available to our customers during the Sales process. The goal is to help set appropriate expectations and boundaries with customers about what they will receive during onboarding, while also justifying the associated price we charge for onboarding.
Currently, we only offer a single paid option or self-guided onboarding experience and that will not support our scaling efforts.
Has anyone built onboarding packages? If so, what did you include in the packages - set number of Implementation Manager hours, # of Professional Services hours, type of Support, duration of total onboarding support?
Thank you!
Mike