Top 5 focus areas as the first VP/Director of CS

Kev Robson
Kev Robson Member Posts: 8 Contributor
edited September 2021 in Strategy & Planning

Hi Guys,

I'm new to the community but have been aware of GGR for a little while. 

I'm fortunate enough to be starting a new CS leadership role at an exciting SaaS start-up soon! I've obviously done lots of preparation ahead of joining, but I'm looking for some inspiration from the community, please.

CS is new to the organisation (they're already sold on the concept so there's no battle) but initially I'll be 'getting my hands dirty' as a CSM whilst simultaneously setting processes and hiring a small team. I wondered if the community could offer any hints/tips. I'll be putting in a 90-day plan, but I would love to learn from those of you that have set up processes/teams from scratch. 

I've figured there will be lots of listening and learning to do in the first instance, but ultimately the strategy will come after I collect data/information. 

What would be your top 5 focus areas as the first VP/Director of CS?

Thanks, guys!