Welcome Letter/Email

joe Leung
joe Leung Member Posts: 1 Navigator
edited October 2021 in Strategy & Planning
Hi All! 

I'm new to the community, and to CS as a whole. Does anyone have a welcome letter/email used for bringing new customers into the CS process that they would be willing to share? I am working to put together something that outlines the CS role, how we support the customer and an overview of the CS process that they will be part of, and was hoping to get some reference examples to assist. 

Our department is new and we are putting a lot of things in place for the first time.

Thanks in advance for any help you can give!