Internal CSM onboarding

Hi All, we are revamping our internal customer success onboarding curriculum and I wanted to find out if anyone has a good template they can share with me? Thank you

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Ido Barnoam

Hi @Marloes van de Ven
My team owns all of our CS' team onboarding including those of the CSM team.
We have templates for several different roles in the CSM team.

Happy to share any insights and templates over a call. Feel free to reach out.

Jonna Pedersen

Hi Marloes! I have a template we use, please connect with me at jonna.pedersen@intelex.com and I'm happy to share. Would be helpful to know what your current onboarding looks like? We have moved from a 12 week program to 6 (much more intense!).
Jonna

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