It isn't SaaS, but it is ACV when packaged, positioned and sold as such. Can be an easy upsell but does come at a lower gross margin than software. I would avoid doing it as one time or monthly basis services.
We have built a managed services approach that bundles a tam, premium support, and strategic consulting into a package. It's not a la carte so you can't unbundle it but it has multiple value points that make it attractive to our customers to purchase on an annual / multi year basis (especially larger customers).
Hi Rachel,
You should be applauded for so adeptly thinking of how to serve your customers.
However, one thing I'd reflect upon in this scenario is: If there is "no compelling event for the meeting" is this a meeting that should occur?
I always come back to: Is this driving value for my customer and my team and company?
Additionally, there exists an opportunity to drive value at-scale for the items you list (and more) via CS Ops and digital/automation plays with personalization.
Oh, and hello in Naples! I'm just up the road in St. Pete.
My best to you and yours,
Jeff