CS Ops Kpis and measurements
Contributor 
Good morning GGR,
We created a CS ops area last year where we have a small team dedicated to things like Recruitment support, Onboarding and ongoing training of CSMs, Owner of the Customer 1 to many engagement opportunities (like webinars, office hours, User Groups), Communication enablement (like marketing or other areas who have asks of CSMs, will go through us).
Now I am looking for KPIs or something to measure and show the value of our work.
Any ideas?
Thanks,
Celine
We created a CS ops area last year where we have a small team dedicated to things like Recruitment support, Onboarding and ongoing training of CSMs, Owner of the Customer 1 to many engagement opportunities (like webinars, office hours, User Groups), Communication enablement (like marketing or other areas who have asks of CSMs, will go through us).
Now I am looking for KPIs or something to measure and show the value of our work.
Any ideas?
Thanks,
Celine