Best customer experience, anyone else doing this?

I recently had an incredible experience with Calendly.

This got me thinking...

Does anyone else do this?

Look in their database for "wins" like this - finding duplicative payments, or accounts, and auto-merging them?

Seems like low-hanging fruit for a big impact on customer experience.

Curious to learn about more example like this - creating more proactive "wow" moments with customers.