CSM to a CS Ops Mgr role - how to best get started
Contributor 
Hello Everyone,
I have been with my company for 8 1/2 years now in 2 different but semi-related positions: (5 years as a Sr. Provisioning Specialist and 3 1/2 years as a CSM/Sales Renewal Manager for SMBs ($8 million ARR)).
I have been with my company for 8 1/2 years now in 2 different but semi-related positions: (5 years as a Sr. Provisioning Specialist and 3 1/2 years as a CSM/Sales Renewal Manager for SMBs ($8 million ARR)).
I have made a substantial impact for both teams with my work (which is mostly why they chose me for this new role) and my current position entails a lot of what this new CS Ops Mgr position will have but there is a lot more to learn and do, to which I am looking forward to.
In all honesty though, I have never had the actual title before and this is the first time our company is creating this position and it will be for our larger enterprise customers ($60 mil ARR), so I want to make sure I go about this in the right way and start off with a good footing.
I haven't officially started yet but it is likely to start before year-end once I receive the official offer and I just want to be prepared.
Any suggestions you have on how to best get started (i.e 90-day plan or roadmap)?
Thank you in advance,
Jennifer
In all honesty though, I have never had the actual title before and this is the first time our company is creating this position and it will be for our larger enterprise customers ($60 mil ARR), so I want to make sure I go about this in the right way and start off with a good footing.
I haven't officially started yet but it is likely to start before year-end once I receive the official offer and I just want to be prepared.
Any suggestions you have on how to best get started (i.e 90-day plan or roadmap)?
Thank you in advance,
Jennifer