Building out Public Sector CS Team to support Public Sector Customers
Rachel Bourland
Member Posts: 1 Seeker
Hey GGR Leadership Community!
I am building out a specialized CSM team that will support only public sector customers~ historically, we lumped together both private and public customers but have found that these customers' buying cycle, adoption, and growth trajectory differs and requires specialization to best support them.
Has anyone built out a public sector CSM team before and can share lessons learned about this space? I am curious on the net retention side~ if your focus with CSMs are more on land & expand and driving growth at renewals since off-cycle expansion with public sector is a bit more restricted due to fiscal year budgets, grants, approvals, RFPs, etc.
Thank you,
Rachel
I am building out a specialized CSM team that will support only public sector customers~ historically, we lumped together both private and public customers but have found that these customers' buying cycle, adoption, and growth trajectory differs and requires specialization to best support them.
Has anyone built out a public sector CSM team before and can share lessons learned about this space? I am curious on the net retention side~ if your focus with CSMs are more on land & expand and driving growth at renewals since off-cycle expansion with public sector is a bit more restricted due to fiscal year budgets, grants, approvals, RFPs, etc.
Thank you,
Rachel
0
Categories
- All Categories
- 194 GGR Information
- 169 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 807 CS Conversations
- 200 CS Conversations
- 34 CS Operations Conversations
- 273 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 71 Customer Journey
- 715 Technology and Metrics
- 275 Digital CS (Engagement Programs)
- 203 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization