Tools for Customer Health & Product intelligence

Pete Hendry

Hello everyone,

First time poster, here.  I'm looking for examples of tools CSMs use to calculate health scores. I've small team with 4 CSMs each handling about 80 accounts. We are planning to revamp our toolchain to scale customer base.  

Referring to recent flow chart  Customer Success Toolstack

CSPs only provide a subset of metrics, one has to refer other tools for Product data and Customer insights.   

Curious to know what other teams and CSMs are using for Product and Customer intelligence. 

Thank you in advance

Pete,
Senior CSM