I am setting up our CSM healthscore, that is set up into 4 separate categories - relationship, advocacy, operation and value. I am debating if I should switch out the "Value" section with "adoption", since high adoption scores may indicate that the user has found value. I think we can all agree that value and adoption are not one of the same. A customer can see value, but fail to adopt for a variety of reasons. However, if a customer has adopted your product, does that mean that they see value in it? Would a user adopt a product that they do not see value in?