I have seen a few posts on here regarding how do people support low touch/no-touch customers. Below I have outlined some quick and low-cost methods of doing this.
- Customer Webinars on specific topics- Each month a CSM could deliver a webinar on a specific topic or product
- Open office hours, A dedicated time once a week whereby customers drop in if they have any questions
- Combined with marketing, Newsletters/Marketing reports/guides giving customers information on market/product insights, tip/tricks etc
- FAQ's and Userguides- Really simple but really effective
Hope this helps and feel free to add to this list
James