Customer Success Playbook or Framework
Jude Chiy
Member Posts: 3 Navigator 
Does anyone have a Customer Success Playbook or Framework?
Basically a document that goes over the CS department runs and covers things like:
Basically a document that goes over the CS department runs and covers things like:
- CS Philosophy
- Framework for QBRs
- How to do upsells and account expansions
- Standard for responding to client questions
- Metrics CSMs are evaluated on
- Etc.
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