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What tools are you using to display CS Models?
Kevin Mitchell Leonor
Expert
Jan 12, 2022
Updated
Jan 12, 2022
by
Kevin Mitchell Leonor
Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.
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Jordan Silverman
Expert
Jan 14, 2022
Updated
Jan 14, 2022
by
unknown
We use a variety of tools to do this.
Totango displays all of our usage data
Google Sheets + Google Data Studio for churn and upsells
Think executive level reporting
Lucid Chart for customer journeys + outreach
I wish that Totango could do all of this for us and hopefully one day they can!
Jordan Silverman
jordan.silverman@usestarfish.com
(914) 844-5775
https://www.linkedin.com/in/jordansilverman/
Doug Havlik
Expert
Jan 13, 2022
Updated
Jan 13, 2022
by
unknown
We use Power BI and ChurnZero to display KPIs.
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- Totango displays all of our usage data
- Google Sheets + Google Data Studio for churn and upsells
- Think executive level reporting
- Lucid Chart for customer journeys + outreach
I wish that Totango could do all of this for us and hopefully one day they can!jordan.silverman@usestarfish.com
(914) 844-5775
https://www.linkedin.com/in/jordansilverman/