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What tools are you using to display CS Models?
Kevin Mitchell Leonor
Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.
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Jordan Silverman
We use a variety of tools to do this.
Totango displays all of our usage data
Google Sheets + Google Data Studio for churn and upsells
Think executive level reporting
Lucid Chart for customer journeys + outreach
I wish that Totango could do all of this for us and hopefully one day they can!
Doug Havlik
We use Power BI and ChurnZero to display KPIs.
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