What tools are you using to display CS Models?

User: "Kevin Mitchell Leonor"
Kevin Mitchell Leonor
Expert
Updated by Kevin Mitchell Leonor
Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.

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    User: "Jordan Silverman"
    Jordan Silverman
    Expert
    Updated by unknown
    We use a variety of tools to do this.
    • Totango displays all of our usage data
    • Google Sheets + Google Data Studio for churn and upsells
      • Think executive level reporting
    • Lucid Chart for customer journeys + outreach
    I wish that Totango could do all of this for us and hopefully one day they can!
    Jordan Silverman
    jordan.silverman@usestarfish.com
    (914) 844-5775
    https://www.linkedin.com/in/jordansilverman/
    User: "Doug Havlik"
    Doug Havlik
    Expert
    Updated by unknown
    We use Power BI and ChurnZero to display KPIs.
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