What tools are you using to display CS Models?

Kevin Mitchell Leonor
Kevin Mitchell Leonor Member Posts: 248 Expert
First Comment Name Dropper First Anniversary
edited January 2022 in CS Technology
Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.


  • Doug Havlik
    Doug Havlik Member, CS Leader Posts: 21 Thought Leader
    First Anniversary Name Dropper 5 Likes First Comment
    edited January 2022
    We use Power BI and ChurnZero to display KPIs.
  • Jordan Silverman
    Jordan Silverman Member, CS Leader Posts: 109 Expert
    First Comment 5 Likes Photogenic First Anniversary
    edited January 2022
    We use a variety of tools to do this.
    • Totango displays all of our usage data
    • Google Sheets + Google Data Studio for churn and upsells
      • Think executive level reporting
    • Lucid Chart for customer journeys + outreach
    I wish that Totango could do all of this for us and hopefully one day they can!
    Jordan Silverman
    (914) 844-5775