What tools are you using to display CS Models?

Kevin Mitchell Leonor
Kevin Mitchell Leonor Member Posts: 249 Expert
100 Comments Second Anniversary Name Dropper
edited January 2022 in CS Technology
Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.


  • Doug Havlik
    Doug Havlik Member Posts: 19 Thought Leader
    5 Comments Name Dropper 5 Likes First Anniversary
    edited January 2022
    We use Power BI and ChurnZero to display KPIs.
  • Jordan Silverman
    Jordan Silverman Member, Success Network Members Posts: 103 Expert
    Third Anniversary 10 Comments 5 Likes Photogenic
    edited January 2022
    We use a variety of tools to do this.
    • Totango displays all of our usage data
    • Google Sheets + Google Data Studio for churn and upsells
      • Think executive level reporting
    • Lucid Chart for customer journeys + outreach
    I wish that Totango could do all of this for us and hopefully one day they can!