Benchmark Report Survey

Triin Ilves
Triin Ilves Member Posts: 4 Seeker
First Anniversary
edited January 2022 in Metrics & Analytics
Hi ?,

Since this community includes a lot of support leaders, I'd appreciate your help with the Customer Service Benchmark Report Survey.

The four partners - Aircall, Intercom, Klaus, and Support Driven are gathering data on main support metrics (CSAT, NPS, IQS, FRT, etc) to create comparable benchmarks for different industries. The data will be gathered and analysed for an upcoming Benchmark Report that will be published in a couple of months. 

Here's the link to the survey.

Big thank you to everyone who participates ?