Hey Gain Grow Retain Community!
My name is Adam, and I'm a new member to this awesome community I found thanks to Jeff! I have a question regarding the path to CS leadership, and steps people have taken to put themselves on top, and a recognized member of your organization. My company is moving from an Account Management model, to a Customer Success focused team, and I have implemented some early ideas with leadership that put me on a fast track to team lead.
My question is, what are some successful things you can share with me to better myself entering a team lead position? What ideas, strategies, and playbooks helped you early on in your career to drive change in the organization to focus on retention and existing business?
Thanks in advance for your advice!