New KPI Tracking
Navigator 
My company is beginning to track CS Rep meeting activity and engagement metrics. We are mostly looking at:
Are our QBRs happening?
Have we met with our champion in last 90 days?
Have we had an exec-to-exec meeting this year?
Are we single-threaded (relying on one person in our customer)?
How quickly are we responding to emails etc...
And a handful more.
2 Questions,
1. Is anyone else tracking this stuff? And is it valuable? Seems like a lot of work to set up.
2. If so, how are you doing it? Is it within your CS platform and custom reporting?
Would love to know!
Are our QBRs happening?
Have we met with our champion in last 90 days?
Have we had an exec-to-exec meeting this year?
Are we single-threaded (relying on one person in our customer)?
How quickly are we responding to emails etc...
And a handful more.
2 Questions,
1. Is anyone else tracking this stuff? And is it valuable? Seems like a lot of work to set up.
2. If so, how are you doing it? Is it within your CS platform and custom reporting?
Would love to know!