Risk Process for CSMs and Managers

Alex Tran · 2022-10-18T22:02:28+00:00

Hi there! I'm helping to build out the risk management process at my company. We use Gainsight as our CS tool. Right now - what I'm thinking is: * CSMs surface up risks through a "CTA" (just think of this as a way to flag to managers and themselves) * Once per week, CSMs provide account risks for high ARR accounts *…

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