The most recent content from our members.
Curious to hear from CS practitioners — for those managing a large book of business, what actually happens to the smaller accounts that don't get enough attention? Do you have a system, or do they just quietly cancel? Would love to hear real experiences.
Hi everyone, I'm recruiting for a Customer Success Executive role in Southampton, UK, and I'm hoping to learn from people who work in Customer Success every day. One thing I've noticed is that Customer Success seems to have its own communities, events and networks that many recruiters don't naturally come across. So I'd…
Scenario Industry: saas Customer Country: Canada Customer Tone: confused Issue: The customer noticed a problem with the Mental Health Application that she recently started using. She paid for an annual subscription plan, and her account still shows that she has not paid and is currently on the free plan. She wants to know…
Hello all. Happy to be here- I am a software implementation specialist for restaurants. I work closely with owners and managers as they transition to a new POS- I am their point of contact for training, learning, and making customized changes that fit their particular operation in the early staging of adopting a new…
Hi everyone, I work at Mento, a coaching platform built to drive performance at work. We help organizations develop their leaders through 1:1 coaching and mentorship from experts who have done the job, accelerated by AI for faster, measurable results. We're currently hiring a fully remote Mid-Market Customer Success…
I've been thinking about how company leadership often makes decisions with a few peer executives, but often they don't truly understand all the domino effects of workflow unless different levels of the organization are involved in the implementation and decision making. The term "AI Council" has been coined, and for good…
Hey all, I’m Mary, I’m focused on Customer Success and actively looking for a Customer Success internship where I can learn and get real hands-on experience. Happy to connect with anyone in the space
Hey Everyone We recently launched SuccessGuardian Academy — an open learning platform built specifically for Customer Success professionals. All courses are fully accessible, and the focus is on real-world CS skills that actually help in day-to-day work. The goal isn’t to sell anything flashy — it’s to create a place where…
I think we can all agree that customer success is evolving quickly. One topic that has been discussed quite a bit is the idea of self-service or "customer led". Candidly, I feel a bit conflicted. - As a SaaS buyer/user - I love the idea of a product and resources that I can seamlessly use without having to add more…
I was given permission by the author of this post, Daphne Costa Lopes, Director of Customer Success at Hubspot to re-purpose the LinkedIn post below here. Daphne posted this thread on LInkedIn just a few days ago. My hope that we can all have an interesting discussion about AI tools that we are all using or at least…
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