CS Platform for early stage startup
Hi GGR Community!
We are an early stage startup and need to implement a CS Platform that is very user friendly, not difficult to integrate, integrates with Hubspot and cost effective. I have used Gainsight in the past and would love to use it again, but don't have the budget or the time. Would love to hear everyone's POV.
Thanks everyone!
We are an early stage startup and need to implement a CS Platform that is very user friendly, not difficult to integrate, integrates with Hubspot and cost effective. I have used Gainsight in the past and would love to use it again, but don't have the budget or the time. Would love to hear everyone's POV.
Thanks everyone!
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Agreed with the lower-cost CSP options listed above. But also consider the fact that a CSP is only as good as the data you put into it, and the time you take to configure and maintain it. If you don't have the budget for Gainsight or ChurnZero, then consider a lower-cost CSP (list above) but ALSO recommend hiring a fractional CSP admin to help you implement it. Otherwise, you risk it sitting there gathering dust.
Naomi
Thanks @Ross Reitman. Very much appreciate the help. And happy to intro you to anyone I can if you are still looking. Let me know!
@SYoung - it was launched after I was laid off. The team members I still talk to tell me how much they are finding it to be helpful.
@Ben Francis Can you tell me how Vitally is going? I just had a demo and was impressed by the intuitiveness of the platform.
And @Ross Reitman what was the adoption like internally for Planhat? Wondering about ease of use?
I see many who see (or are sold?) software as a magical solution. Without good data and defined business processes (workflow, ownership etc...) success is elusive.