Customer Success Framework
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I wanted to share this beast of a CS framework that I've been working on for some time. I have not shared this publicly until today. It's based on many things: experience, observation, training, certifications, books, research, etc.
I'd love your ideas on what I'm missing or could improve upon. The entire point of the framework is to eventually use it to come up with a more scalable, proactive, and future-values based approach to CS as the industry continually evolves.
To do this, I had to try and mindmap it out, as you can see. In the original version, I have links to the tools and concepts I mention which are all organized on my GDrive.
Enjoy the framework and I'd sure love any feedback. I use this daily, but ideally I want to get it perfected to the point where I could do some talks on specific topics or help other CSMs who think more visually about the job.
I'd love your ideas on what I'm missing or could improve upon. The entire point of the framework is to eventually use it to come up with a more scalable, proactive, and future-values based approach to CS as the industry continually evolves.
To do this, I had to try and mindmap it out, as you can see. In the original version, I have links to the tools and concepts I mention which are all organized on my GDrive.
Enjoy the framework and I'd sure love any feedback. I use this daily, but ideally I want to get it perfected to the point where I could do some talks on specific topics or help other CSMs who think more visually about the job.