Advice for a new CSM on productivity
Hi GGR Community,
I am a new CSM (about two months in!). My biggest challenge so far has been the lack of direction given by leadership on the ways to be most productively be spending my time. I think this is particularly challenging because there was no CS in place before I started. So I am implementing systems while also learning how to be effective in this position. I have tried to ask for a better sense of what my boss is looking for, but it was emphasized that I am supposed to figure this out. What advice would you have for someone in my position? How can I most effectively be spending my time?
Thanks in advance!
I am a new CSM (about two months in!). My biggest challenge so far has been the lack of direction given by leadership on the ways to be most productively be spending my time. I think this is particularly challenging because there was no CS in place before I started. So I am implementing systems while also learning how to be effective in this position. I have tried to ask for a better sense of what my boss is looking for, but it was emphasized that I am supposed to figure this out. What advice would you have for someone in my position? How can I most effectively be spending my time?
Thanks in advance!