Who does CS report to?

User: "Natalie Challier"
Natalie Challier
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Updated by Heather Wendt

ChurnZero put out a great new study surveying 1,037 customer success leaders. One thing that stood out to me was their finding that 53% of VPs of CS report to the CEO or COO and 17% to CRO/VPS. There is no mention of a Chief Customer Officer. Is the CCO a nuanced role?

Natalie Challier  |  Sr. Customer Success Manager
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