NPS Set Up
Hey All -
I'm fascinated by this community of brilliant people.
With that said, I'm starting with a close to 2 year old start up and they're beginning to invest in cx/customer success. Because they have a bunch of existing accounts and my question was/is how are you monitoring the health of these relationships? That's where I could use your help.
How are you all sending out NPS and other customer satisfaction surveys? I imagine you'll say a software like churn zero which is okay, but do you all by chance have any other ways you've shared those surveys with clients? i.e Survey monkey?
I'm fascinated by this community of brilliant people.
With that said, I'm starting with a close to 2 year old start up and they're beginning to invest in cx/customer success. Because they have a bunch of existing accounts and my question was/is how are you monitoring the health of these relationships? That's where I could use your help.
How are you all sending out NPS and other customer satisfaction surveys? I imagine you'll say a software like churn zero which is okay, but do you all by chance have any other ways you've shared those surveys with clients? i.e Survey monkey?