Gainsight vs Planhat vs ???
Hi, I just started this week as VP Customer Success at a company that works with enterprise brands and connects them with creators/influencers on the platform. We are scrapping the entire tech stock of Hubspot/Asana/Klaviyo and I am looking to implement a full-scale CSM software to scale and grow the company this year. We are looking at Gainsight but I am a little concerned about the price (we will need 3-6 seats and have about 50 customer accounts currently, growing to probably 100-150 by year-end. I would love to get any feedback on cost, value, ease of set up and training for employees between these two options or another one you may have experience with that might be better. Our budget is $500-$2500/mo depending on the value and ROI of the stack. Thank you!