CS KPI Bechmarks- What are your teams goals?
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Updated by Heather Wendt
Hi all,
I'm looking at our goals for 2024 and trying to find some common KPIs for teams. For example, we've historically set a goal for 105% NRR for mid-market and SMB segments. That's pretty much the only one we have.
What are some other benchmark leading indicators you all are tracking for your teams?