How to decide who does what.....
Contributor 
Looking for input regarding who should be responsible for renewing contracts? Many were signed 12 months prior - before current sales or acct. managers were in place - so no one owns the original relationship. New people aren't compensated / bonused / incentivized so there isn't much urgency and new sales guys aren't either and claim "it's not their job - they need to sell". How does your organization handle this?