Levels & Progression of CSMs

User: "Matt Myszkowski"
Matt Myszkowski
Expert
Updated by Heather Wendt

One area of thinking for me in the 2nd half of the year is how we structure our CSM team in terms of seniority and the relevant career progress within role.

I am thinking:

  • Entry/junior : Customer Success Manager
  • Mid : Senior Customer Success Manager
  • Experienced : Customer Success Director 

What does everyone else do or what suggestions do you have?

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