I am interested in sharing learnings on using OKRs for measuring your success and development as a C
O: Renew, Expand and Upsell my Portfolio
KR: Maintain an individual net revenue retention rate above 66%
KR: Increase the upsell and expansion dollars from 1% to 2% of my portfolio
O: Customers understand how to get the jobs they want done and value they seek from our product
KR: Increase customer satisfaction ratings on support calls from 70% to 85%
KR: Implement joint success plans with 10 key accounts
O: Becoming a Novice to a Solid CSM
KR: Complete 4 EBRs for my most strategic customers
KR: High satisfaction reported from customers on 3 Executive training calls
Hi Marijn, I developed these OKRs on my own ( although full disclosure I do CS for an OKR product), the direction from above is on our Annual Company Goals for me to have a line of sight on how I can contribute.