Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?
Expert 
Hello Experts, A quick question: Just trying to understand the customer success role a little better.
Who in your organization was the decision maker of choosing a Customer success, NPS or a CSAT tool ?
Was it the Product Owner, a CSM, Insight Manager?
and who is the actual person responsible for actually using/implementing these tools and proviring insights to respective teams?