[Industry Webinars/Events] - July 2020

Today's consumers expect moments to be connected!
Is your business ready to provide a frictionless #digital #CX to their customers?

Join us with guest speakers from Alibaba Cloud, Ruangguru and DANA Indonesia as we discuss how to be CX future-ready in our upcoming webinar on 'Driving Digital CX Transformation'
? 24th September at 3 PM Jakarta Time

Panel:
? Jessie Yu | Senior Product Lead at Alibaba Cloud
? Ritchie Goenawan | VP Business & Operations (Senior Management) at Ruangguru
? Juan Almer | Head of Customer Care at DANA Indonesia

Host:
? Rajiv Lamba | Founder & CEO at SURVEYSENSUM

REGISTER NOW- https://zoom.us/webinar/register/4216003451845/WN_mV7UuFzSSsytsYhkNzx_4Q

Please use this thread as a place to put Events, Webinars, etc. 

@Brennan Hickey  --  there sure is!   

Hey @Jenny Leman  - is there a recording of this available?

Hi Jeff. Any chance this got recorded? Couldn't join and would love to watch it!

Hello All, we have another great webinar coming up - 

Customer Strategies in Growth Companies 

Join Alex Hesterberg, Chief Customer Officer at Delphix, and Gal Biran, CEO & Cofounder at Crowdvocate while they discuss hot topics in customer strategies, pandemic response and future planning, the importance of a CCO and more.

• What are the roles and responsibilities of a CCO.
• How to build a team and program in a growth company.
• Connecting marketing and customer success groups internally in order to maximize your Digital and “Long Tail” strategies.
• Some of the best methodologies in post-sale customer management.
• The importance of customer advocacy and delight.

Click here for more information and to register

Great idea to host a place to post these type of announcements!

Hi All - last week I ran a live panel discussion on Gender Diversity in Customer Success. While you missed the live event - the recording is now available here: 

http://www.customersuccessmatters.com/webinars/gender-diversity-in-customer-success

Hi everyone!

Continuing our efforts to help various industries gain insights on how they can deal with the multiple challenges posed by COVID-19, we are bringing the 4th Episode of our #CX Series Webinar on the 16th of July at 3 PM Jakarta time.

Our Founder & CEO, Rajiv Lamba will be hosting the webinar with Indonesia's top industry experts from CIMB Niaga, Indosat and Kata.ai. 

If this interests you or you want to know more about the webinar, click here!

Thanks

Let's learn together!  Join me this Thursday as I share our "work-in-progress" and the major changes our CS model is undergoing currently, based on the rapid changes our customer-base has seen recently.  We're asking brave questions of ourselves and willing to rethink the assumed.... 

Would love to have an engaging Q&A session - so please bring your thoughts and questions!  

When: Thursday July 16 | 11:00 AM PT, 1:00 PM CDT
Register @ https://bit.ly/2YSZA4c

What’s HubSpot's secret to Customer Success and their Customer First approach? 

Join our webinar on July 14th, 10am PT / 1pm ET, to find out. HubSpot’s Jonathan Corbin, Vice President of Customer Success and Global Strategy and Laurie (Aquilante) Faiola, Director of Customer Marketing will share insights on the roles and responsibilities that their Customer Success and Customer Marketing teams take on, and the decisions they have been making in real-time over the last few months following COVID-19.

Click here for more information and to register

Hey there, I bet you’re already doing a great job maintaining customer relationships. But I want you to see how @Ziv Peled, Chief Customer Officer at AppsFlyer, is doing it. Blew me away when I saw it..

He’s using Salesforce.com, Looker (a BI tool) and a tool called Troops to measure and scale customer relationship development. It’s a pillar of a CS strategy that’s led to massive upsell and expansion over the past six years.

Ziv’s the first up in the new, Gain Grow Retain Operator Excellence Series. Will you join us for the discussion on July 22nd at 10am EDT?

https://us02web.zoom.us/meeting/register/tZIsdu-vpjwuGtfiSybRsReXyoHst09Eh7fe

Hi Jeff, we are hosting our next Customer Advisory Board (CAB) Masterclass program that begins on July 21. It's designed for first-time CAB managers or executives who want to transition their existing in-person CAB model into a virtual one. 

This online event includes 4 live sessions, plus 1 private session, plus our 2-volume CAB operations manual, 3 workbooks, 3 new virtual engagement models, and a ton of content.

Thanks for letting me share this here.

Mike Gospe
Advisory Board Strategist & Professional Facilitator

KickStart Alliance

CAB Resource Center