Customer Success Operations < 20 questions
Thought Leader 
- How many teams out there have a CS Ops Manager or similar?
- When did you know it was time to dedicate someone to this role?
- What are the specific roles/duties/responsibilities of this person(s)?
- Who does CS Ops report to within your organization?
- If you have personal experience, what's the value-add of this role to the organization?
Some context from Allison Pickens: https://www.gainsight.com/customer-success-best-practices/the-value-of-customer-success-operations/