Using Pipedrive as the CSM tool

We have migrated to Pipedrive recently as our main CRM tool. It's been working perfectly for our sales team and I specially like the Insight feature where I can create advanced custom dashboards.

We are wondering if this is a good tool to use by our CS team specially when it comes to onboarding. Has anyone else used Pipedrive for the same purpose? What are the best practices?

• Should we create a separate pipeline for CS? 
• Should we only use organizations attribute or would it make sense to create a new deal for managed accounts?