VOC & Lessons Learned
Contributor 
Hello GGR Community! I am a Program Manager in ProServ overseeing Data/Reporting/Operations for a Global Talent Acquisition Suite co and I am looking to develop a robust VOC / Lessons Learned program for groups going through and coming out of Implementation. I have a basic template but I know this Community can help me do more.
Questions:
1) What key data points do you recommend I include?
2) What template style have you seen be the most success?
3) I want to give customers a score coming out of Implementation and i'm not keen on using NPS, what other scoring methods are out there?
4) I realize this will evolve over time but need to start small, what are my non negotiables when rolling this out?
Thank you!
Mike
Questions:
1) What key data points do you recommend I include?
2) What template style have you seen be the most success?
3) I want to give customers a score coming out of Implementation and i'm not keen on using NPS, what other scoring methods are out there?
4) I realize this will evolve over time but need to start small, what are my non negotiables when rolling this out?
Thank you!
Mike