How do the CSMs access a customer's instance?
Seeker 
What is the best practice being followed when it comes to access to a customer's instance?
- How many customer instances does each CSM have access to?
- What role and permissions does the CSM have when accessing a customer's instance?
- Is the CSM listed as one of the users in a customer's instance? Is the customer aware of this listing?
- How many customer instances does each CSM have access to?
- What role and permissions does the CSM have when accessing a customer's instance?
- Is the CSM listed as one of the users in a customer's instance? Is the customer aware of this listing?