From CSM to Director
Expert 
Hello GGR team,
It's been close to 2 years now since I begun my customer success journey. It's been quite a ride and now I am looking towards the next move. I have many avenues I am looking at to continue growth and to become more and more of an asset to the overall Customer Success community. One of which is to build my roadmap to becoming a director of CS.
I would love to hear your advice to getting myself prepared and when you knew it was time to start applying for Director roles.
For context, I'll share with you my journey thus far:
Hand selected for the pilot of a Customer Advocate Partner program aimed at current Venture Capital customers
Created feature journey maps at Duetto and RingCentral
Established as a subject matter expert on Customer Success internally at Duetto and RingCentral and within the community
Developed framework for playbook creation at Duetto
and of course the contributions I have made in Customer Success thought leadership within the community at large.
EDIT: as far as people management, I can leverage my time as a sales coach at Comcast, Supervising Officer at Transportation Security Administration, and Assistant Store Manager at Sprint.
I look forward to hearing about your journeys and the advice you could give to an aspiring Director.
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Kevin Mitchell Leonor
Customer Success Manager
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It's been close to 2 years now since I begun my customer success journey. It's been quite a ride and now I am looking towards the next move. I have many avenues I am looking at to continue growth and to become more and more of an asset to the overall Customer Success community. One of which is to build my roadmap to becoming a director of CS.
I would love to hear your advice to getting myself prepared and when you knew it was time to start applying for Director roles.
For context, I'll share with you my journey thus far:
Hand selected for the pilot of a Customer Advocate Partner program aimed at current Venture Capital customers
Created feature journey maps at Duetto and RingCentral
Established as a subject matter expert on Customer Success internally at Duetto and RingCentral and within the community
Developed framework for playbook creation at Duetto
and of course the contributions I have made in Customer Success thought leadership within the community at large.
EDIT: as far as people management, I can leverage my time as a sales coach at Comcast, Supervising Officer at Transportation Security Administration, and Assistant Store Manager at Sprint.
I look forward to hearing about your journeys and the advice you could give to an aspiring Director.
------------------------------
Kevin Mitchell Leonor
Customer Success Manager
------------------------------