CS Hiring and Interview Guides

User: "Samma Hafeez"
Updated by Heather Wendt
Hi GGG fam!

Reaching out to this resourceful community for input on how you currently manage your interview and hiring processes for critical CS roles such as: Chief Customer Officer, VP of CS, CS Ops, and CSM. CS means a lot of different things at a lot of different companies so eager to learn and listen! 

I'm specifically looking for input around:

1. Key Competencies by role
2. Prior Experience (must haves vs nice to haves)
3. Job Description Do's and Don'ts
4. Lessons Learned (Good, Bad, Ugly)
5. Candidate Scorecards/Frameworks
6. Interview Question guides/templates
7. Assessments/Case Studies

I think we have a huge opportunity to fine tune talent search and hiring practices within CS especially as many of us scale our teams and operations. 

Thank you in advance and feel free to reach out to me 1-1 too!

-Samma





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