Example CSM Comp Plan (Net Dollar Retention)

Hi Jeff, 

Depending on the stage, I would create the plan myself in a spreadsheet, and test it off the actual numbers from the previous quarters, making a case for some basic accelerators for specific results and behaviours that you want to encourage. If I can make it work from a results (and cost/payout perspective including reasoning how it gets funded) then I present to Finance leadership and ask them to adopt it in whatever their tool of choice is. 

I always find it takes longer asking than drafting yourself and presenting. I agree with @Brian Hartley simple, predictable and for everyone!  

Currently work with Finance hand-in-hand to design and develop the plan (small company benefits).  We keep ours very simplistic and comp all members on CS team, not just those who would be a CSM.

Currently use Excel, with data coming from SFDC.