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Hi GGR community!
Put Yourself in this position: You've just accepted this really exciting new job offer as a VP of Customer Success. Your mission is to implement Customer success mindset, methodology and strategy to the organisation. You got the backup you need from the C-suite and board.
On your first day, you get welcomed by your team of 10 Customer Success Managers, but you will quickly find out that you're really starting from rock bottom.
My question for you is this: What are the 5 things you will start with when it comes to implementing a Customer Success strategy? What would you focus on first?
EDIT: Sorry about the horrible Subject. I just put something temporary in and forgot to change it
Put Yourself in this position: You've just accepted this really exciting new job offer as a VP of Customer Success. Your mission is to implement Customer success mindset, methodology and strategy to the organisation. You got the backup you need from the C-suite and board.
On your first day, you get welcomed by your team of 10 Customer Success Managers, but you will quickly find out that you're really starting from rock bottom.
My question for you is this: What are the 5 things you will start with when it comes to implementing a Customer Success strategy? What would you focus on first?
EDIT: Sorry about the horrible Subject. I just put something temporary in and forgot to change it