Engagement Model - High, Medium, Low Touch
Hi all,
I am in the process of defining a prioritization for my designated CSMs within their book of business. I would like for them to deepen their engagement on their top customers. I would love to hear any feedback, suggestions on High, Medium and Low Touch Engagement models and how they defer in activities.
Look forward to your suggestions.
thanks,
Ravi
I am in the process of defining a prioritization for my designated CSMs within their book of business. I would like for them to deepen their engagement on their top customers. I would love to hear any feedback, suggestions on High, Medium and Low Touch Engagement models and how they defer in activities.
Look forward to your suggestions.
thanks,
Ravi