Engagement Model - High, Medium, Low Touch

User: "Ravi Desai"
Seeker
Updated by Heather Wendt
Hi all, 
    I am in the process of defining a prioritization for my designated CSMs within their book of business.  I would like for them to deepen their engagement on their top customers.  I would love to hear any feedback, suggestions on High, Medium and Low Touch Engagement models and how they defer in activities. 

Look forward to your suggestions. 

thanks,
Ravi

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